Availability & Reliability
We connected with the internet cloud via three different national and international gateways that capable of transferring high volume and consistence internet traffic. Highly stable network design to achieve resilient and 99.99% of network that always reliable and available around-the-clock (365x7x24).
Our network is well designed to upgrade to any industry standard technology and capable to carry network traffic to the maximum throughput up on demand.
We established internet Point-of-Presence in most of the main cities around the kingdom covering most of the geographical area, offering affordable services using latest technologies.
Shabakah support center is equipped with state-of-art operation support systems (OSS) and tailored 24 ITIL processes that enabled our high skilled support team to serve customers efficiently and professionally, reduce response time, time to resolve and quality of service and continually increase higher customer satisfactions.